Entertainment is a buzz word these days, especially among the millennials. The term may crop up from time to time on a flier, in a news release or on a shorthand memo. Entertaiment entails anything from fine dining to the latest in gizmos to gimmicks. Using the right words in the right context can make the difference between a win and a loss. The name of the game is to keep your patrons satisfied and entertained, while a well-trained staff can handle etiquette related blunders with the finesse of a high flier. The best way to achieve this is to have a good mix of people who are able to interact with each other and the community at large. The biggest challenge is to get everyone to agree to the same vision.